Local marketing has moved beyond a sole focus on new customer acquisition to also focus on customer loyalty and engagement. Using credit card registration and point-of-sale integration techniques, leaders in the space have found new ways to engage with millions of local customers and merchants.On the final day at BIA/Kelsey‘s Leading in Local: Interactive Local Media conference, a panel of industry leaders were brought together to discuss how transaction marketing is changing the way SMBs relate to their customer base.

One major trend that was discussed heavily was point-of-sales systems. Bringing all of the “big data” that SMBs acquire and making that information manageable and useful is where the future of transaction marketing is headed. Victor Ho, CEO of FiveStars, recognized the opportunity for POS systems in the SMB market and jumped on the opportunity. “All systems are integrated on a point-of-sale. When we looked at the market we decided there was an opportunity here. We then created a platform that worked through any POS.”

FiveStars‘ quick jump into the market proved to be the right move. The company now has just under 3 million memberships.

Panelists also discussed the development of the transaction marketing space. According to Jason Dailey, Senior Director at Microsoft Bing, “mobile devices and electronic wallets are going to be one of the next biggest things.” Looking at the broader perspective, Eckart Walther, CEO of CardSpring predicts that we will be seeing “more and more online companies capture online data.The levels of interest in transaction marketing are going up exponentially.”

With all of the new interests and innovation in the transaction marketing area, Albert S. Bitton, Founder and President of Local Commerce Association of Canada warns against SMBs becoming overwhelmed with all of the different products the industry now has to offer them. “The expectation of the industry is way too high. They have a lot they need to deal with and there are too many applications that small businesses will want to manage but they can’t. This is why I am excited about companies like Groupon and FiveStars because everything is integrated”.

The post At Leading in Local: ILM 2013: ‘Transaction Marketing': Adding Loyalty to the Local Mix appeared first on BIA/Kelsey - Local Media Watch.

Microsoft’s Raj Kapoor mapped Bing’s evolving local search strategy at the SMB Digital Marketing Conference, an approach that begins with mobile, infuses social and is geared toward “consumer task completion.”

Kapoor first noted the ubiquity of digital channels in the consumer purchase process, with more than 90 percent using some mode of online search to find local businesses. The location-aware and intent-capturing features of mobile devices have propelled the trend forward.

For consumers, Bing’s focus is on location extensions that enable task completion, whether that be finding a store (locators, mapping), making a call (click-to-call through Skype integration) or finding/buying a deal (a card-linked offers beta test). Bing is also integrating more social signals into search listings: Facebook posts, Quora Q&A and reviews from Yelp and TripAdvisor.

For SMBs, the key is simplicity with Bing Ads Express. The problem that Kapoor is trying solve: “How can a small business come to us quickly and we take care of everything else?” Part of that challenge is educating small merchants on the value of a mobile presence, and the efficiency of mobile campaigns tied to it. “When campaigns are mobile-optimized, they drive a disproportionate share of clicks and budget utilization.”

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Last week, the latest spree of entrants forayed into the deal-a-day arena, with AT&T and The New York Times announcing group buying platforms that appear to be almost identical to those popularized by Groupon and LivingSocial. The most interesting of the newcomers, however, could be Microsoft Bing, which opted for an aggregated approach through The Dealmap’s DealExchange for its Web and mobile properties.

Rather than dedicating resources against selling deals itself, Bing will instead rely on the network to source locally targeted offers from more than 300 group buying channels that open up their content to DealExchange. CityGrid Media, Local.com and SuperMedia are among the growling list (now 36) of publisher/distribution partners.

Leading search engines and portals have used different strategies to jump into group commerce. But this much is certain: They all feel the urge to play. AOL (through WOW) and Google set up their own deals platforms, while Yahoo opted for an aggregated network initiative through Tippr that resembles Bing.

As noted above, Bing mobile is also included, reinforcing what The Dealmap’s Jennifer Dulski told BIA/Kelsey at ILM West — that mobile and social commerce would make for a potent combination. Dulski noted that half the site’s usage already comes from mobile devices.

The enthusiasm over deals is well-founded, with BIA/Kelsey projecting that domestic revenues could touch nearly $4 billion by 2015, at a 35 percent compound annual growth rate (CAGR).

As the market becomes increasingly fragmented, aggregators will play a central role in both organization and distribution. DealExchange positions The Dealmap particularly well to strike partnerships, especially with the functionality it provides for the deals being sourced — location, price, sentiment and time (all part of its “relevance algorithm”).

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