Maybe it’s not my glasses. In fact, all those straight lines with hard edges are quickly disappearing. Technology is making everything that was simple much more confusing. Luckily, for all the analysts at BIA/Kelsey, we have the privilege of spending our entire work days bringing sense and clarity to this rapidly changing local commerce space.

For instance, a couple of years ago I went out and suggested the notion of the three Ps — “Presence,” “Performance” and “Permanence.” I spoke of these three buckets at the YPA (now LSA) annual convention in San Diego in 2009.

We’ve now evolved this construct to “Media,” “Commerce” and “Engagement” — the three pillars of local commerce. Media is what you’d expect — advertising and promotional messages necessary to drive both awareness and action. Commerce is the conversion of those messages into customers, clients and patients (if you are a medically oriented SMB). And Engagement is the process of retaining and engaging those customers as they move from one-time customers to long-time fans.

These buckets of activity are becoming more and more solved by cloud-based solutions — nearly anyone and everyone figures he or she can get a piece of the action. Consequently, it is not surprising to watch transactional companies such as American Express nibble around the edges of advertising and marketing solutions. Nor will we be surprised when companies such as AT&T Interactive begin to solve the riddle of social media, marketing and engagement by offering easy-to-use solutions for the millions of U.S. merchants struggling to make sense of — and money in — the new marketplace.

Which brings me to the “rimshot” of the day. BlackBerry maker Research in Motion, the longtime mobile business phone leader, suffered a 20 percent decline in its market valuation Friday. In just three years, the company has plummeted from a lofty $150 a share and a $90B market valuation to a skimpy $30 a share and a $18B market valuation. It makes one think — as one of RIM’s largest investors has suggested — that RIM cannot adopt and adapt fast enough to keep pace with the relentlessly aggressive product initiatives driving consumers to the iPhone and to Android devices. At this point, it appears that RIM missed the boat, like Palm did, when it tried to milk its way to success while Apple and Google chose to break the existing model.

As companies in the local commerce space ponder their strategic direction in the coming months and years, the fate of their company and their competitors will ride heavily on the ability to transform — not just evolve and nibble on the edges. It likely won’t be enough to dabble in adjacent markets or products or service. It won’t be enough to tinker with the business model. It won’t be enough to hope that the marketplace stands still just long enough to get out and with a hefty retirement in place. Indeed, technology is altering the competitive landscape and the dimensions of the marketplace like never before.

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While Apple iOS and Google Android have attracted hundreds of thousands of apps, BlackBerry remains stuck at some single-digit percentage of that number.

Is it that BlackBerry users don’t have the same appetite for apps that other smartphone users have? That would seem highly unlikely. It seems much more plausible that BlackBerry users have not been habituated to apps because there are so few of them, and frankly many BlackBerry apps aren’t that great.

The primary reason is that software developers shy away from building native BlackBerry apps. The platform is simply much more difficult to develop for than Apple iOS and Android. Some real examples:

1. Multiple Versions/Devices: It’s hard to make one BlackBerry app that will work well for all BlackBerry devices — there’s little standardization among RIMM devices. The “smartphone” BlackBerrys are touchscreen, whereas the other ones use a scroll-ball to move a cursor and make selections. There’s not even a standardization of screen sizes, which makes layout difficult and time consuming. To understand the issue in about one second, take look at the BlackBerry Operating System version chart on Wikipedia.

2. Testing: You can test your code on a simulator in the computer — but each simulator download is 150 MB (!) per device — multiply that times the devices on the above OS chart.

3. Internet Connectivity: Getting a connection to the Internet from your app is not at all straightforward. BlackBerry is designed for security, which means that all of your Internet could be running through a central proxy somewhere. This becomes problematic for development as the app code must probe and prod in order to figure out the best means of connecting to the Internet to fetch data from any sort of Internet-hosted datastore.

4. Debugging: In iOS, the development cycle is:
– change code
– click button
– watch the app load on the device and verify your code change

Now here’s the comparative debugging process for BlackBerry:

Change code, click button, watch your app get sliced in to 64kb pieces, a window prompts for your encryption password, each 64kb is signed by TWO signing servers (meaning that you need to wait for about 40 requests/responses for even a meagerly-sized app — making a build at the end of the day? forget it — the signing servers are too busy to handle all those requests; watch your e-mail box as RIMM e-mails you for every single piece that was signed (hundreds of e-mails); wait for the device to completely reboot; wait for the debugger to attach; then dig through the menus to find the “Downloads” icon to actually launch the app; then, as standard operating procedure, the debugger throws two or three error windows for which you are recommended to “ignore” per the RIM documentation; then you may check your code changes.

Bottom line: Development for BlackBerry is complex for UI, complicated for developers, resource intensive for computers, and time-consuming to test versus the Apple and Android environments.

Not surprisingly, BlackBerry has begun taking the position that native apps are a fad (see the article RIMM co-CEO interview with Barron’s this week), much like the AOL proprietary service was.

RIM’s position is that Web-based apps will dominate in the future. But only time will tell if it is right. At least for now, consumers continue to embrace the use of proprietary apps.

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Tobias Dengel is CEO of WillowTree Apps Inc., a mobile applications developer. He is also BIA/Kelsey’s new technical editor and will be posting regularly on mobile-related topics. The views he expresses are his own and do not necessarily reflect those of BIA/Kelsey.

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Multiplied Media has announced that its flagship Poynt mobile search application is available now for the iPhone. The app so far has planted its stake on the BlackBerry with 2 million users — indeed the top mobile local app for the platform.

New features of the iPhone version include:

— Setting a Location: Poynt will detect your current location to begin a search or you can manually enter an address to use as your search location.

— Map View: Rotate the device to map a single or full set of search results.

— Augmented Reality: From within the map view, users can access a directional view of search results.

— Call Gesture: From a search result, hold the phone to your ear to automatically place a call.

— Address Book Integration: Add frequently accessed listings to your contacts for convenient future lookups.

When we talked to Multiplied CEO Andrew Osis in October, he told us there’s considerable expansion on the horizon. This will include smartphone platforms, geography and content sources. The former clearly pertains to today’s announcement and we’ll see more platform launches soon.

New Ground

Multiplied’s challenge will be replicating its BlackBerry success with a different user base and a decidedly more competitive local app marketplace in Apple’s App Store. To do this it will apply the other growth objective above: more content sources.

The BlackBerry app mostly covered local search categories such as business, people, restaurants and movie information. This is fitting to BlackBerry user demos, but as it expands to other platforms, Osis expressed a need to broaden its appeal to more of an uber local search utility.

This will include categories like gas prices, coupons, retail and other verticals whose use is growing among mobile users. But most notable in the iPhone launch are the features that not only fit its user base, but also the technical capabilities of the device itself (touch screen, etc.).

Chief among these (listed above) is augmented reality. This is becoming more and more of a popular value-add to mobile local apps (see Yelp’s “Monacle”). As we’ve argued, there are lots of moving parts such as local data and device compatibility (iPhone 3GS required in this case), but there is a lot to look forward to.

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