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	<title>BIA/Kelsey - Local Media Watch &#187; Andy Steuer</title>
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		<title>IdeaLab Launches Punchcard: &#8216;Loyalty, Not Transactions&#8217;</title>
		<link>http://staging.blog.biakelsey.com/index.php/2011/12/06/idealab-launches-punchcard-loyalty-not-transactions/</link>
		<comments>http://staging.blog.biakelsey.com/index.php/2011/12/06/idealab-launches-punchcard-loyalty-not-transactions/#comments</comments>
		<pubDate>Tue, 06 Dec 2011 20:27:12 +0000</pubDate>
		<dc:creator><![CDATA[Peter Krasilovsky]]></dc:creator>
				<category><![CDATA[Coupons/Deals]]></category>
		<category><![CDATA[Shopping, online]]></category>
		<category><![CDATA[Social]]></category>
		<category><![CDATA[Andy Steuer]]></category>
		<category><![CDATA[Punchcard]]></category>

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		<description><![CDATA[<p>Companies are beginning to focus on loyalty programs for existing customers, rather than simply using deal a day to acquire new customers. Closely and WildFire App are both pursuing loyalty programs. A loyalty start-up we like is Punchcard, which launches&#8230;</p>
<p>The post <a rel="nofollow" href="http://staging.blog.biakelsey.com/index.php/2011/12/06/idealab-launches-punchcard-loyalty-not-transactions/">IdeaLab Launches Punchcard: &#8216;Loyalty, Not Transactions&#8217;</a> appeared first on <a rel="nofollow" href="http://staging.blog.biakelsey.com">BIA/Kelsey - Local Media Watch</a>.</p>
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				<content:encoded><![CDATA[<p><img alt="" src="http://profile.ak.fbcdn.net/hprofile-ak-ash2/373525_192410384174566_1687172244_n.jpg" class="alignnone" width="180" height="168" /></p>
<p>Companies are beginning to focus on loyalty programs for existing customers, rather than simply using deal a day to acquire new customers. <a href="http://www.closely.com.">Closely</a> and <a href="http://www.wildfireapp.com">WildFire App</a> are both pursuing loyalty programs.</p>
<p>A loyalty start-up we like is <a href="http://www.punchcard.com">Punchcard</a>, which launches today. The brainchild of <a href="http://www.merchengines.com">MerchEngines</a> founder Andy Steuer, Punchcard is a smartphone app that provides a virtual facsimile of the loyalty cards that customers are familiar with from their favorite coffee or ice cream shop (get 10 purchase stamps or punches, get one free).</p>
<p>Punchcard has gotten $1 million in seed funding from <a href="http://www.idealab.com">IdeaLab</a>, and has hired five people, including local business development executive Dawn Padungian (Local.com, Charter Cable.) </p>
<p>Consumers sign up for Punchcard on a store-by-store basis, and receive a virtual punch after snapping a photo of their receipt. They can sign in via Facebook Connect. The service is currently available for iPhone users, and an Android version will launch in January.</p>
<p>Steuer tells us the card&#8217;s virtual nature gives it real flexibility in terms of incentives, or what he terms &#8220;offer triggers.&#8221; After their 10th purchase, for instance, customers can get cash or credit. The amount would be based on their average spending. That&#8217;s the standard offer. Since it is all electronic, however, merchants could opt to provide rewards after a certain number of purchases in a given month, or after a certain amount is spent, etc.</p>
<p>The company will also be in a good position to leverage behavioral data, and make nearby recommendations. It doesn&#8217;t have to worry about email fatigue issues since all its communications are via the app, rather than email, notes Steuer.</p>
<p>To rev up the market, Punchcard is seeding the market in Southern California with a prepopulated list of 147,000 merchants. During the trial period, it will pay the credit for the merchant&#8217;s 11th sale (up to $30.). The company&#8217;s actual revenue model, however, is based on monthly fees ranging from $29 to $129. At launch, 40 companies are already paying.</p>
<p>If Punchcard is successful in winning 5 percent more local users, research from <a href="http://www.kellogg.northwestern.edu/research/retail/index.htm">The Center for Retail Management </a>shows that can translate to 60 percent to 100 percent gains in revenues, adds Steuer.</p>
<p><img alt="" src="http://www.idealab.com/images/our_companies/punchcard/punchcard_1.jpg" class="alignnone" width="544" height="399" /></p>
<p>The post <a rel="nofollow" href="http://staging.blog.biakelsey.com/index.php/2011/12/06/idealab-launches-punchcard-loyalty-not-transactions/">IdeaLab Launches Punchcard: &#8216;Loyalty, Not Transactions&#8217;</a> appeared first on <a rel="nofollow" href="http://staging.blog.biakelsey.com">BIA/Kelsey - Local Media Watch</a>.</p>
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