This morning Yodle announced two new features that will be added to the services it provides its clients as part of their online marketing solutions package: online reviews management and photo syndication. "Our goal is for Yodle to be the…
Today, BIA/Kelsey released its latest U.S. Local Media Forecast, with local advertising revenues growing from nearly $133 billion in 2012 to nearly $152 billion by 2017 , driven by a $21.4 billion surge in digital/online advertising over the same period (from $23.1 billion to…
Over the past decade, one of the leading lights in local search and leveraging local content has been Matthew Berk: first as an analyst at Jupiter anticipating key trends, then with his startup , OpenList, which was purchased by Marchex,…
SMBs that utilize mobile advertising distinguish themselves by more than being trendsetters. They are spending more advertising dollars, tend to be early adopters in their use of digital compared to their counterparts and are savvier in how they leverage data…
Former Localeze business develoment guy Gib Olander is back in the game, this time switching his focus from local business listings innovation to maximizing effective local business reviews. Think of a variation of "Net Promoter Scores" for local business. Olander's…
Significant news in the online presence/reputation management space came across the wire at BIA/Kelsey's Leading in Local conference last week in Boston, as VendAsta announced $8.25 million in Series B funding to accelerate the company's holistic identity/reputation/social management solution. In…
Yelp reviews are susceptible to a lot of noise -- relatives and friends of a business, mischief makers, people without any perspective (or taste). In fact, most review sites -- Trip Advisor, Zagat, etc. -- are affected by these factors.…
Mentions, reviews, blog comments, tweets, posts and now check-ins. It's enough digital noise to lead local business owners to throw their hands up in despair. As Internet fragmentation accelerates, a host of reputation management providers have carved out an important…
This is the first in a series of interviews we will be doing with executives focused on Social Local Media
While much has been made of how social media is changing consumer behavior, advertisers are struggling to keep up with and make sense of this shiny new toy. Matthew Goldman is the executive director of product management for subscription ad products at ATT Interactive (parent of YellowPages.com). Goldman is ATTi’s point man on social strategies for its advertisers.
What Products Are You Responsible For?
I am responsible for Consumer & Advertiser Products including IYP products, YP 360, websites, mobile websites and social media products.
How Does ATTi Think About Social Media Regarding Its Advertisers?
Social needs to be interwoven into everything. Three years ago there was hardly any focus on social within the organization, and perhaps in the industry. Now it’s everywhere and we’ve bought into that.
We are providing the basics. For example, when we build a website for an advertiser it will have FB like button and Twitter feeds. If you add video there are video sharing tools and virtual tours. In addition you can add a Facebook Fan page to your site.
What Are You Doing for Reputation Monitoring?
In August 2010 we rolled out our Online Presence Manager, which allows a business to review its reviews from a variety of review sites. We are private labeling Marchex’s platform and integrating it with ATT’s single sign-on. Any ATT customer who buys any ad product, including a bold listing in the book, is provided with ability to sign up for a free/lite version. The lite version limits the number of trends you can track and provides a monthly email summary of activity. For businesses that don’t get a lot of reviews, this is a good way to start. The paid version is about $30/month and includes unlimited history and alerts and competitor comparison view, so you can see how the guy across the street is doing. We are seeing pretty strong take rates and now have over 10,000 customers, many of which are paid.
ATTi’s Online Presence Manager Reviews Dashboard
Yipit's presentation on Group Buying analytics this morning highlighted a high-performing daily deal from a Canadian butcher. Quite accidentally, I stumbled on some customers who didn't like how the business had treated them and started slamming The Butchers on Yonge…
Last week I attended Opus Research's Conversational Commerce Conference (a.k.a. "C3). The focus of the discussion was mostly on social media and its impact on marketing and customer care, at both the local and national brand levels. While there is…
On average, people only move every six years or so. So there isn’t likely to be as strong a list of reviews of real estate agents as there is for pizza. But that hasn’t stopped Zillow from adding reviews of…
ZipLocal, the independent U.S. directory publisher with more than 300 print directories, is bolstering its digital suite through the integration of VendAsta's StepRep reputation management tool. VendAsta's white-label product will be available to ZipLocal's 110,000 advertising businesses, and soon thereafter,…
With online search fragmentation and social media emergence driving prodigious growth forecasts for the reputation management sector (BIA/Kelsey projects $3.5 billion in ERPM revenues by 2014), agencies and publishers are both in the market for technology that adds this tool to their client offerings.…
If getting customers to pick up the phone is the first priority for SMBs, the second is vetting caller traffic to distill quality leads from noise ... and to understand the drivers behind each activity. "Bridging the online-offline gap" is…
The reputation management space will be yet another hot topic at DMS ’10 next week. It's garnered a lot of press and new competitors in the past year, and as BIA/Kelsey anticipates this area to grow to roughly $3.1B in…
Universal Business Listing first launched as a "list once, be found everywhere" label to enable SMB listings to comprehensively populate the "fragmented Web." However, with social media fueling an even more fragmented Web, UBL is now coupling listing enhancement with presence…
SMBs are missing opportunities for lead generation across major search engines, national and local directories, and vertical channels. But what if SMBs could receive “visibility reports” that show where their geographic and category gaps are? That’s the concept behind Palore’s…
I had the opportunity to meet with Yext CEO Howard Lerman and President Brian Distelburger to talk about their recent product additions and approach to the SMB marketplace. What struck me as I entered their NYC loft-style office is the…
