At BIA/Kelsey's Leading in Local conference, Facebook VP of Product Marketing Brian Boland amplified a local business theme we've been hearing from the social network for a while: simplicity, engagement and outcomes rule. The company has actually reduced the number…
Shopping through mobile devices such as smartphones and tablets is re-shaping how purchases are made during one of the biggest consumer spending weekends of the year. According to the National Retail Federation, more than 141 million Americans shopped over the holiday…
Facebook isn't obvious as a major competitor for auto advertising. But Google certainly watches Facebook's every move in autos, as it worries that advertising that might have otherwise gone to its services is being cannibalized by social media. Is it…
According to BIA/Kelsey's Local Commerce Monitor, Wave 17™, 72% of the SMBs surveyed use social media to promote their business. Of the different social media used for advertising and promotion that BIA/Kelsey tracks in the LCM survey, Facebook Page ranked…
U.S. SMBs are increasingly using social media, such as Twitter, to advertise and promote their business to customers and to connect with them. According to BIA/Kelsey's Local Commerce Monitor™, SMB usage of Twitter for advertising and promotion has been steadily…
As the 2013 holiday shopping season gets underway, BIA/Kelsey's Consumer Commerce Monitor (CCM) survey offers insights into how local shoppers in the U.S. are likely to find, engage and transact with local-serving businesses. Showcasing insights from the survey, our webinar…
Over the past decade, one of the leading lights in local search and leveraging local content has been Matthew Berk: first as an analyst at Jupiter anticipating key trends, then with his startup , OpenList, which was purchased by Marchex,…
In light of Twitter's upcoming IPO, slated for Thursday, BIA/Kelsey has developed its own projections of the social network's future financial performance to arrive at what we believe is a reasonable stock price and achievable fair market valuation. We've also…
SMBs that utilize mobile advertising distinguish themselves by more than being trendsetters. They are spending more advertising dollars, tend to be early adopters in their use of digital compared to their counterparts and are savvier in how they leverage data…
The first of our Local Commerce Monitor United Kingdom™ (LCM UK), Wave 2 reports is being released exclusively to our clients today, highlighting our key findings. In it, BIA/Kelsey surveys 300 small and medium-sized businesses (SMBs) in the United Kingdom…
Amidst all the talk at the second day of SMB Digital Marketing, challenges faced by small businesses and hard recommendations on the best practices for lead generation was offered by Chris Mancini, CMO of Reply.com. Citing the need for easier…
We've been looking at Austin's vibrant tech scene as we prep for Leading in Local: SMB Digital Marketing. There is a lot going on in the "weird" city, with many companies having local tech outposts there (SignPost, Radius, Vast.com, Hoovers,…
Yesterday at the Borrell, LSA, LMA Social + Mobile event at a Chicago airport hotel, Google executives made the case for Google+ as the centerpiece of an effective SMB digital presence before a roomful of current and potential resellers. The…
On this week's episode of BIA/Kelsey's new analyst round table series, we tackle the M&A activity that seems to be picking up all over the local media space. This is everything from Apple's recent mapping acquisitions to Yelp's moves in…
Much of the social media conversations we have at BIA/Kelsey deal with progress in the monetization of social, building social media solutions for small-business advertisers, or how social is being infused throughout local media. We are beginning yet another conversation…
A quick scan through a summary of BIA/Kelsey's Media Ad View Plus unearthed a number of fun, interesting factoids about the local media ecosystem. Media Ad View is BIA/Kelsey's research product that offers a market by market view of the…
One of the more common debates in SMB digital marketing revolves around the DIY vs. DIFM dilemma. Is it realistic for a service provider to hand over its tech platform to a small merchant, or is high-level "done for you"…
Making the rounds last week in London's burgeoning digital media community, we met Footfall123, a London-based company offering a loyalty marketing solution with a strong social marketing component. Footfall123 white labels its solution through partners and also works directly with merchants.…
Photo: CNN Online restaurant ordering and discovery giants GrubHub and Seamless have agreed to merge their operations, creating a single company. Chicago-based GrubHub currently serves more than 20,000 food ordering establishments in 500 cities, while New York-based Seamless serves more…
Former Localeze business develoment guy Gib Olander is back in the game, this time switching his focus from local business listings innovation to maximizing effective local business reviews. Think of a variation of "Net Promoter Scores" for local business. Olander's…
