BIA/Kelsey's Consumer Commerce Monitor survey reveals that online search is now the most popular channel choice for local shopping (nearly 57 percent on consumers utilize it in their buying process). The trend is further accelerating as mobile penetration and session…
BIA/Kelsey's Consumer Commerce Monitor survey reveals that online search is now the most popular channel choice for local shopping (nearly 57 percent on consumers utilize it in their buying process). The trend is further accelerating as mobile penetration and session…
BIA/Kelsey has released the latest wave of its U.S. Social Local Media Forecast for 2013-2018, and unsurprisingly, the two drivers accelerating advertising spend are mobile platforms and native formats. The overall social advertising market will surge from $8.4 billion this…
Retaining and delighting existing customers is a massive opportunity for SMBs...and increasingly they know it. However, taking full advantage of that opportunity by utilizing digital loyalty programs remains a challenge. BIA/Kelsey and Manta will present a free webinar Thursday at…
Retaining and delighting existing customers is a massive opportunity for SMBs...and increasingly they know it. However, taking full advantage of that opportunity by utilizing digital loyalty programs remains a challenge. BIA/Kelsey and Manta will present a free webinar Thursday at…
Recent Sponsored Research from BIA/Kelsey and Manta, based on a survey of members of Manta's online directory community, uncovered a notable trend: more than ever, SMBs are turning their attention and efforts to…
SMBs are increasingly aware of two themes - often related - that are core to their future business growth: 1) consumers expect to discover and interact with them on mobile platforms; 2) existing customers directly impact profitability; retaining and delighting…
SMBs are increasingly aware of two themes - often related - that are core to their future business growth: 1) consumers expect to discover and interact with them on mobile platforms; 2) existing customers directly impact profitability; retaining and delighting…
Last week, Northern Virginia-based Urgent.ly closed its seed round to accelerate the model it's building to improve roadside assistance for both customers and service providers. The company offers an HTML5 mobile app to connect both sides of the marketplace…
Traditionally, SMBs have invested the majority of their time, energy and budget in acquiring new customers. However, a recently-released report from BIA/Kelsey and Manta, based on findings from nearly 1,000 members of Manta's online directory community, indicates a clear shift…
On Tuesday, March 25, BIA/Kelsey and Surefire Social are teaming up to host a live webcast on the booming opportunity, but inherent challenges, in national-local digital marketing for brands and multi-location enterprises. BIA/Kelsey forecasts locally-targeted advertising and promotions spend by…
While The Weather Company VP Denise Chudy and Wanderful Media CEO Ben Smith work in different verticals (weather and retail), they shared a common mobile message at BIA/Kelsey's Leading in Local conference: that the experiences are inherently local, with users…
Audrey Cooper is still new to her role as Managing Editor of SF Chronicle/SF Gate, but she's already bubbling with ideas and an enthusiastic vision for bridging content and advertising in a digital-first environment. In a fireside chat at…
At BIA/Kelsey's Leading in Local conference, Facebook VP of Product Marketing Brian Boland amplified a local business theme we've been hearing from the social network for a while: simplicity, engagement and outcomes rule. The company has actually reduced the number…
Today, BIA/Kelsey released its latest U.S. Local Media Forecast, with local advertising revenues growing from nearly $133 billion in 2012 to nearly $152 billion by 2017 , driven by a $21.4 billion surge in digital/online advertising over the same period (from $23.1 billion to…
In light of Twitter's upcoming IPO, slated for Thursday, BIA/Kelsey has developed its own projections of the social network's future financial performance to arrive at what we believe is a reasonable stock price and achievable fair market valuation. We've also…
Microsoft's Raj Kapoor mapped Bing's evolving local search strategy at the SMB Digital Marketing Conference, an approach that begins with mobile, infuses social and is geared toward "consumer task completion." Kapoor first noted the ubiquity of digital channels in the…
One of the more common debates in SMB digital marketing revolves around the DIY vs. DIFM dilemma. Is it realistic for a service provider to hand over its tech platform to a small merchant, or is high-level "done for you"…
Traditional media's rush into digital marketing services as an incremental revenue source is in full swing, with Hearst LocalEdge, GateHouse Media's Propel, Digital First's AdTaxi and GannettLocal among those taking aggressive stakes in the opportunity. Now smaller publishers are seeking…
Increased investment, a bullseye on customer acquisition, yet unconvincing results. These are the core themes emerging from Manta's recently-released Q1 SMB Wellness Index, a survey of small business owners focused on social media. They are the very themes called out…
