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Author: Charles Laughlin

This author has written 790 articles
Home Charles Laughlin

Big Changes Afoot Under New Hibu CEO

  • April 9, 2014
  • Charles Laughlin
  • Online/Interactive, Yellow Pages

  David Eckert hasn't let any grass grow under his feet since taking the helm last month at the global search and directory company Hibu. Eckert, who had been serving as Hibu's "operational" chief restructuring officer, was named CEO in…

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Looking Ahead to Atlanta: Chip Perry’s Unique Perspective

  • April 9, 2014
  • Charles Laughlin
  • Conferences, Leading in Local: The National Impact, Online/Interactive, Video Posts

Longtime industry change agent Chip Perry wrote the playbook for how to use "internal disruption" as a positive force within a traditional media environment. Back in 1997, Atlanta-based Cox Communications tapped Perry as employee No. 1 of a new venture…

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Looking Ahead to Atlanta: Chip Perry's Unique Perspective

  • April 9, 2014
  • Charles Laughlin
  • Conferences, Leading in Local: The National Impact, Online/Interactive, Video Posts

Longtime industry change agent Chip Perry wrote the playbook for how to use "internal disruption" as a positive force within a traditional media environment. Back in 1997, Atlanta-based Cox Communications tapped Perry as employee No. 1 of a new venture…

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Big Media Brands Take Center Stage at Leading in Local: The National Impact

  • April 8, 2014
  • Charles Laughlin
  • Analyst Roundtables, Conferences, Leading in Local: The National Impact, Online/Interactive, Video Posts

Big media brands like Gannett, Living Social, Weather.com and YP will take center stage next month at BIA/Kelsey's Leading in Local: The National Impact conference in Atlanta. We asked BIA/Kelsey Managing Director Rick Ducey to talk about the messages big…

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Connecting the Dots on National to Local

  • April 7, 2014
  • Charles Laughlin
  • Conferences, Leading in Local: The National Impact, Online/Interactive

The national component of local media spending is large and fast growing, with national brands and agencies pushing spend down into local markets through local media channels. This overarching trend is what drove BIA/Kelsey, a company known for its local…

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BIA/Kelsey Analyst Roundtable: April 1 Edition

  • April 1, 2014
  • Charles Laughlin
  • Mobile, Online/Interactive, Social

BIA/Kelsey's crack team of industry analysts gathered on a Google Hangout today to offer their take on the events of the day. The question on the table today was, "What new business or product ideas have you seen in recent…

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A Look Ahead at “Content Marketing — The New SMB Paradigm”

  • March 31, 2014
  • Charles Laughlin
  • Content marketing

Content marketing has been around a while among SMBs in analog form -- after all direct mail, product catalogs and brochures are all about using rich content to promote a business and drive sales. The growth of the Internet, and…

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A Look Ahead at "Content Marketing — The New SMB Paradigm"

  • March 31, 2014
  • Charles Laughlin
  • Content marketing

Content marketing has been around a while among SMBs in analog form -- after all direct mail, product catalogs and brochures are all about using rich content to promote a business and drive sales. The growth of the Internet, and…

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Strategic Deal to Boost Yelp, YP

  • March 20, 2014
  • Charles Laughlin
  • Online/Interactive, Yellow Pages

Coming on the heels of its big content deal with Yahoo, Yelp has inked a strategic agreement with directories giant YP to use the vast YP sales force to sell its inventory. The deal expands Yelp's sales reach while at…

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Dex Media Focused on Digital Growth

  • March 13, 2014
  • Charles Laughlin
  • Financial Results, Online/Interactive, Yellow Pages

Dex Media plans to spend 2014 moving past the integration phase that occupied much of last year, and into an execution phase focused on dialing in the right digital product set for small-business advertisers. The result should be an improving…

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Analyst Roundtable: Content Marketing Meets Call Monetization

  • March 10, 2014
  • Charles Laughlin
  • Analyst Roundtables, Call Monetization, Content marketing, Online/Interactive, Social, Video Posts

  Content marketing is fast becoming core to many SMB marketing strategies, to the point that it threatens to crowd out more traditional media spending. And call monetization is getting more attention as growing smartphone use spurs a rapid rise…

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Telmetrics Maps Big Growth in Digital Call Measurement

  • March 6, 2014
  • Charles Laughlin
  • Call Monetization, Online/Interactive

More evidence emerged today that calls are the preferred local performance measurement currency. The call analytics firm Telmetrics released data showing a 160% increase in the number of online local search call programs it monitored in 2013. So what does…

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The Sales Transformation Playbook

  • February 26, 2014
  • Charles Laughlin
  • Newspapers, Online/Interactive, Sales Best Practices

  The case for local traditional media companies to transform their sales organizations is pretty clear. For years, BIA/Kelsey has been tracking the secular shift from traditional to digital spend through both its Local Media Forecast and Local Commerce Monitor™.…

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Yellow Media Enters Phase II of Transformation

  • February 13, 2014
  • Charles Laughlin
  • Mobile, Online/Interactive, Yellow Pages

For 2013, Canada's Yellow Media reported solid digital revenue growth and deeper penetration of its signature multimedia bundle -- Yellow Pages 360°. The company is on the verge of majority digital status, with 45 percent of revenue last year from…

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Solocal Looking to Boost Digital Growth

  • February 13, 2014
  • Charles Laughlin
  • Mobile, Online/Interactive, Yellow Pages

  The French search and directory company Solocal Groupe generated 1.7 percent organic digital growth in 2013, a tepid performance driving largely by a brutal online display advertising market. Today's 2013 earnings announcement revealed Solocal's total group revenues fell by…

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Eniro Sees Growth in a Post-PYP Future

  • February 10, 2014
  • Charles Laughlin
  • Mobile, Online/Interactive, Yellow Pages

      The Nordics search and directory company Eniro needs to grow its digital revenue by roughly 5 percent to 6 percent in order to bring its entire business back to growth. Not a bad position for a company…

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New from BIA/Kelsey: 2014 Analyst Picks & Predictions

  • January 22, 2014
  • Charles Laughlin
  • Content marketing, Mobile, Online/Interactive, Social, Verticals, Video, Yellow Pages

This year will be the beginning of the end for printed Yellow Pages and the end of the beginning for native advertising. This reflects just two of the "Analyst Picks & Predictions" that BIA/Kelsey published this week. Other 2014 analyst…

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Picks & Predictions Preview: A BIA/Kelsey Analyst Roundtable

  • January 17, 2014
  • Charles Laughlin
  • Content marketing, Online/Interactive, SMBs, Social, Yellow Pages

This year is the year of many things. The year of attribution. The year of native advertising. The year that term "SMB" loses its meaning. The year that marks the tipping point in digital transformation. It's going to be a…

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Australia’s Sensis Acquired by U.S. PE Firm

  • January 13, 2014
  • Charles Laughlin
  • Mergers & Acquisitions, Online/Interactive, Yellow Pages

Australia's leading telecom Telstra has sold off 70 percent of its directories unit Sensis to a U.S. based private equity firm for A$454 million, which works out to a valuation of A$649 million (US$591 million). There was speculation in the…

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At Leading in Local: ILM 2013: The Path to Purchase

  • December 17, 2013
  • Charles Laughlin
  • BIA/Kelsey NEXT, Conferences, Mobile, Online/Interactive

  The shift from print to PC was disruptive. The shift from PC to mobile is also disruptive, but the implications are more complex as consumer behavior becomes increasingly multi-screen. Today, half of U.S. mobile searchers begin their purchase research…

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