http://staging.blog.biakelsey.com/index.php/2014/04/15/analyst-roundtable-new-mobile-forecast-data-tough-love-from-new-hibu-ceo/ LOCAL MEDIA WATCH. The Nexus of All Things Local Mon, 01 Jun 2015 22:23:47 +0000 hourly 1 https://wordpress.org/?v=4.2.39 http://staging.blog.biakelsey.com/index.php/2014/04/15/analyst-roundtable-new-mobile-forecast-data-tough-love-from-new-hibu-ceo/comment-page-1/#comment-2681358 Thu, 17 Jul 2014 15:37:00 +0000 http://blog.biakelsey.com/?p=30163#comment-2681358 By moving hibu’s digital fulfillment area to Philippines, it reminds me when Dell moved its call centers to India/Philippines, the result was a catastrophe – market share and stock price declined.
As Michael Dell later on confessed: “the team was managing cost instead
of managing service and quality”, unfortunately that is the same syndrome hibu is facing.

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