Comments on: Call Mining Adds Color to Call Tracking

By: Android Market

Android Market — Tue, 31 May 2011 14:24:10 +0000

Thanks for pointing this out to us Stephen. There is an interesting discussion to be had on the pros and cons of speech to text vs. using live reviewers.

By: Ross Taylor | Oral Motor and Speech Products

Ross Taylor | Oral Motor and Speech Products — Tue, 19 Oct 2010 13:23:40 +0000

At the core, Marchex is a company whose culture cultivates critical thinking, execution and professionalism, teamwork, support and ingenuity. Marchex has positioned itself in a unique position to capitalize against some huge emerging opportunities as it relates to connecting businesses, both large and small, with consumers in a variety of meaningful and relevant ways. Oral Motor and Speech Products

By: Charles Laughlin

Charles Laughlin — Tue, 19 Oct 2010 12:02:21 +0000

Thanks for pointing this out to us Stephen. There is an interesting discussion to be had on the pros and cons of speech to text vs. using live reviewers.

By: Stephen Cravens

Stephen Cravens — Mon, 18 Oct 2010 22:29:48 +0000

Century Interactive out of Dallas recently launched a human review call categorization service called Humanatic, which employs an army of human-reviewers to cost-efficiently evaluate calls by only making one determination – was this an opportunity for new business.

I think it’s worth noting to the BIA/Kelsey audience that there are alternatives to a machine-only solution since what advertisers want more than anything is to simply determine the caller’s intent. That way the sales team knows how best to spend its time.