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	<title>Comments on: Skype Redefines Itself: It&#8217;s All About Local</title>
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	<link>http://staging.blog.biakelsey.com/index.php/2009/04/17/skype-redefines-itself-its-all-about-local/</link>
	<description>LOCAL MEDIA WATCH. The Nexus of All Things Local</description>
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		<title>By: Mike Boland</title>
		<link>http://staging.blog.biakelsey.com/index.php/2009/04/17/skype-redefines-itself-its-all-about-local/comment-page-1/#comment-349834</link>
		<dc:creator><![CDATA[Mike Boland]]></dc:creator>
		<pubDate>Thu, 23 Apr 2009 04:46:22 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kelseygroup.com/index.php/2009/04/16/skype-redefines-itself-its-all-about-local/#comment-349834</guid>
		<description><![CDATA[Same reason all of us don&#039;t go direct to SMBs -- sales channel. And relying on self service hits a wall at a certain point. Skype sees YPs as a way to scale this up and get decent ad coverage, even if it means sharing margin.

At the same time, to Steven&#039;s point Skype could also create a direct channel for these links (calls) via auction (ebay??). Their size, installed base, and brand recognition gives them some advantages in gaining trust of advertisers as a marketing channel.

Regarding the other question about why would advertisers pay YPs? Because they&#039;re aggregating the traffic (or in this case calls). SMBs aren&#039;t going to do it on their own, just like SEM. They want someone to do it for them but still provide reporting.

In reality, this is kind of piggyback&#039;s on skype&#039;s technology, which is i think the basis of the question (what value are YPs providing here?). The answer is they&#039;re providing value by underwriting the links, making them free for users which ramps up the call volumes.

That&#039;s what they&#039;re going for anyway. I&#039;m not convinced it&#039;s a slam dunk but i do think it&#039;s interesting. Particularly the part about turning all of these existing phone numbers -- that pop up everywhere -- into ad units in their own right.

The other point is that YPs won&#039;t sell it to SMBs as getting calls from skype -- they&#039;ll simply make the phone ring. They&#039;re moving towards that proposition in lots of ways -- getting paid for leads regardless of source (though we all know there are different levels of quality for leads from different sources;, a whole different subject).]]></description>
		<content:encoded><![CDATA[<p>Same reason all of us don&#8217;t go direct to SMBs &#8212; sales channel. And relying on self service hits a wall at a certain point. Skype sees YPs as a way to scale this up and get decent ad coverage, even if it means sharing margin.</p>
<p>At the same time, to Steven&#8217;s point Skype could also create a direct channel for these links (calls) via auction (ebay??). Their size, installed base, and brand recognition gives them some advantages in gaining trust of advertisers as a marketing channel.</p>
<p>Regarding the other question about why would advertisers pay YPs? Because they&#8217;re aggregating the traffic (or in this case calls). SMBs aren&#8217;t going to do it on their own, just like SEM. They want someone to do it for them but still provide reporting.</p>
<p>In reality, this is kind of piggyback&#8217;s on skype&#8217;s technology, which is i think the basis of the question (what value are YPs providing here?). The answer is they&#8217;re providing value by underwriting the links, making them free for users which ramps up the call volumes.</p>
<p>That&#8217;s what they&#8217;re going for anyway. I&#8217;m not convinced it&#8217;s a slam dunk but i do think it&#8217;s interesting. Particularly the part about turning all of these existing phone numbers &#8212; that pop up everywhere &#8212; into ad units in their own right.</p>
<p>The other point is that YPs won&#8217;t sell it to SMBs as getting calls from skype &#8212; they&#8217;ll simply make the phone ring. They&#8217;re moving towards that proposition in lots of ways &#8212; getting paid for leads regardless of source (though we all know there are different levels of quality for leads from different sources;, a whole different subject).</p>
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		<title>By: Matt Howard</title>
		<link>http://staging.blog.biakelsey.com/index.php/2009/04/17/skype-redefines-itself-its-all-about-local/comment-page-1/#comment-349619</link>
		<dc:creator><![CDATA[Matt Howard]]></dc:creator>
		<pubDate>Wed, 22 Apr 2009 04:02:27 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kelseygroup.com/index.php/2009/04/16/skype-redefines-itself-its-all-about-local/#comment-349619</guid>
		<description><![CDATA[I have the same question as Steven Kalter.  Why doesn&#039;t Skype simply offer a &quot;get more phone calls&quot; service directly to the SMB market?  Why do they need the IYP in the middle?  Is it simply because Skype would rather monetize via 100 IYP channel partners around the world -- rather than go direct to 30 million SMBs?]]></description>
		<content:encoded><![CDATA[<p>I have the same question as Steven Kalter.  Why doesn&#8217;t Skype simply offer a &#8220;get more phone calls&#8221; service directly to the SMB market?  Why do they need the IYP in the middle?  Is it simply because Skype would rather monetize via 100 IYP channel partners around the world &#8212; rather than go direct to 30 million SMBs?</p>
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		<title>By: Steven Kalter</title>
		<link>http://staging.blog.biakelsey.com/index.php/2009/04/17/skype-redefines-itself-its-all-about-local/comment-page-1/#comment-349249</link>
		<dc:creator><![CDATA[Steven Kalter]]></dc:creator>
		<pubDate>Sun, 19 Apr 2009 22:46:31 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kelseygroup.com/index.php/2009/04/16/skype-redefines-itself-its-all-about-local/#comment-349249</guid>
		<description><![CDATA[Mike - interesting growth opportunity for Skype.  Quick question - why does the local merchant have to pay the middle man (i.e the yellow page companies)?  Wouldn&#039;t this eventually evolve into the Google model where advertisers acquire sponsored links in an auction model?  I would imagine Skype could simply create some user friendly automation software that allows the advertiser to have their number hyperlinked, with the price determined in an auction-like model.  Other than having the print relationship with the advertiser, what value do the YP companies bring to the equation?]]></description>
		<content:encoded><![CDATA[<p>Mike &#8211; interesting growth opportunity for Skype.  Quick question &#8211; why does the local merchant have to pay the middle man (i.e the yellow page companies)?  Wouldn&#8217;t this eventually evolve into the Google model where advertisers acquire sponsored links in an auction model?  I would imagine Skype could simply create some user friendly automation software that allows the advertiser to have their number hyperlinked, with the price determined in an auction-like model.  Other than having the print relationship with the advertiser, what value do the YP companies bring to the equation?</p>
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		<title>By: Stefan Timm</title>
		<link>http://staging.blog.biakelsey.com/index.php/2009/04/17/skype-redefines-itself-its-all-about-local/comment-page-1/#comment-349112</link>
		<dc:creator><![CDATA[Stefan Timm]]></dc:creator>
		<pubDate>Sat, 18 Apr 2009 18:03:06 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kelseygroup.com/index.php/2009/04/16/skype-redefines-itself-its-all-about-local/#comment-349112</guid>
		<description><![CDATA[Local calls are free. Have always been in the US, and are nowadays in almost every country. Just ask around. So if the search is local, this can only be about convenience.

I can hardly imagine anyone to consider a Skype call more convenient. Skype is used to save on international calls. Skype for local calls makes absolutely no sense to me.

Users will also shy away from this (at least in Europe) because they will assume this service is about data gathering (e.g. giving Skype identity to business, getting annoying calls on Skype in the future).

On top of that, last I&#039;ve heard yellow pages companies know that any kind of performance based advertising just proves to the customer that they pay too much for the ads.]]></description>
		<content:encoded><![CDATA[<p>Local calls are free. Have always been in the US, and are nowadays in almost every country. Just ask around. So if the search is local, this can only be about convenience.</p>
<p>I can hardly imagine anyone to consider a Skype call more convenient. Skype is used to save on international calls. Skype for local calls makes absolutely no sense to me.</p>
<p>Users will also shy away from this (at least in Europe) because they will assume this service is about data gathering (e.g. giving Skype identity to business, getting annoying calls on Skype in the future).</p>
<p>On top of that, last I&#8217;ve heard yellow pages companies know that any kind of performance based advertising just proves to the customer that they pay too much for the ads.</p>
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		<title>By: Andrew Pass</title>
		<link>http://staging.blog.biakelsey.com/index.php/2009/04/17/skype-redefines-itself-its-all-about-local/comment-page-1/#comment-348966</link>
		<dc:creator><![CDATA[Andrew Pass]]></dc:creator>
		<pubDate>Fri, 17 Apr 2009 22:35:21 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kelseygroup.com/index.php/2009/04/16/skype-redefines-itself-its-all-about-local/#comment-348966</guid>
		<description><![CDATA[Sounds like a brilliant idea and an effective money maker.]]></description>
		<content:encoded><![CDATA[<p>Sounds like a brilliant idea and an effective money maker.</p>
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		<title>By: Mike Boland</title>
		<link>http://staging.blog.biakelsey.com/index.php/2009/04/17/skype-redefines-itself-its-all-about-local/comment-page-1/#comment-348935</link>
		<dc:creator><![CDATA[Mike Boland]]></dc:creator>
		<pubDate>Fri, 17 Apr 2009 19:17:07 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kelseygroup.com/index.php/2009/04/16/skype-redefines-itself-its-all-about-local/#comment-348935</guid>
		<description><![CDATA[Good question. No such message is given i&#039;m pretty sure. It&#039;s connected directly to the merchant. The YP presence isn&#039;t seen by the user -- only to the advertiser who gets performance analytics. 

So the question becomes, What is the YP bringing to the table here? Essentially they are subsidizing a skype call, making it free for the user (otherwise, skypeout subscription required). The degree to which these links are called out as being free is something i haven&#039;t been able to talk about because of Skype&#039;s IP - pending patent protection. 

The next question is, as you alluded to: Is the alternative of picking up the phone to dial the number (the traditional way)easy enough already that it&#039;s not necessarily a problem in need of a solution(from a user perspective)? 

This will be revealed in trials and likely come down to different regions where Skype is more or less saturated.]]></description>
		<content:encoded><![CDATA[<p>Good question. No such message is given i&#8217;m pretty sure. It&#8217;s connected directly to the merchant. The YP presence isn&#8217;t seen by the user &#8212; only to the advertiser who gets performance analytics. </p>
<p>So the question becomes, What is the YP bringing to the table here? Essentially they are subsidizing a skype call, making it free for the user (otherwise, skypeout subscription required). The degree to which these links are called out as being free is something i haven&#8217;t been able to talk about because of Skype&#8217;s IP &#8211; pending patent protection. </p>
<p>The next question is, as you alluded to: Is the alternative of picking up the phone to dial the number (the traditional way)easy enough already that it&#8217;s not necessarily a problem in need of a solution(from a user perspective)? </p>
<p>This will be revealed in trials and likely come down to different regions where Skype is more or less saturated.</p>
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		<title>By: Andrew Shotland</title>
		<link>http://staging.blog.biakelsey.com/index.php/2009/04/17/skype-redefines-itself-its-all-about-local/comment-page-1/#comment-348933</link>
		<dc:creator><![CDATA[Andrew Shotland]]></dc:creator>
		<pubDate>Fri, 17 Apr 2009 19:02:24 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kelseygroup.com/index.php/2009/04/16/skype-redefines-itself-its-all-about-local/#comment-348933</guid>
		<description><![CDATA[I&#039;d love to hear more about the customer experience on these calls.  Does Skype play a &quot;would you like to talk to our advertiser&quot; message before they connect the caller?  Seems like a fair trade for free calls.  I am curious what the repeat usage will look like as people learn that they can just pick up the phone and avoid the ad.]]></description>
		<content:encoded><![CDATA[<p>I&#8217;d love to hear more about the customer experience on these calls.  Does Skype play a &#8220;would you like to talk to our advertiser&#8221; message before they connect the caller?  Seems like a fair trade for free calls.  I am curious what the repeat usage will look like as people learn that they can just pick up the phone and avoid the ad.</p>
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		<title>By: Mike Boland</title>
		<link>http://staging.blog.biakelsey.com/index.php/2009/04/17/skype-redefines-itself-its-all-about-local/comment-page-1/#comment-348913</link>
		<dc:creator><![CDATA[Mike Boland]]></dc:creator>
		<pubDate>Fri, 17 Apr 2009 16:01:58 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kelseygroup.com/index.php/2009/04/16/skype-redefines-itself-its-all-about-local/#comment-348913</guid>
		<description><![CDATA[Yes. it&#039;s all about syndication and breaking free of the IYP walls. We see the same principle play out in lots of ways such as distribution deals for local content, SMB video ads, etc. This is a great extension of that concept, and i think it positions the individual phone number as a new ad unit in itself.]]></description>
		<content:encoded><![CDATA[<p>Yes. it&#8217;s all about syndication and breaking free of the IYP walls. We see the same principle play out in lots of ways such as distribution deals for local content, SMB video ads, etc. This is a great extension of that concept, and i think it positions the individual phone number as a new ad unit in itself.</p>
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		<title>By: Michael Taylor</title>
		<link>http://staging.blog.biakelsey.com/index.php/2009/04/17/skype-redefines-itself-its-all-about-local/comment-page-1/#comment-348898</link>
		<dc:creator><![CDATA[Michael Taylor]]></dc:creator>
		<pubDate>Fri, 17 Apr 2009 13:26:12 +0000</pubDate>
		<guid isPermaLink="false">http://blog.kelseygroup.com/index.php/2009/04/16/skype-redefines-itself-its-all-about-local/#comment-348898</guid>
		<description><![CDATA[The beauty of Skype&#039;s approach for YP companies is that no matter where these numbers show up, the YP company gets credit for pushing the SMB data out to its partners and syndicated networks. A good deal of YP online traffic does not come directly through the YP portal but through other parties who re-purpose the data. My thought is that this will help YP companies get more credit for their efforts and show more value for being part of their IYP network.]]></description>
		<content:encoded><![CDATA[<p>The beauty of Skype&#8217;s approach for YP companies is that no matter where these numbers show up, the YP company gets credit for pushing the SMB data out to its partners and syndicated networks. A good deal of YP online traffic does not come directly through the YP portal but through other parties who re-purpose the data. My thought is that this will help YP companies get more credit for their efforts and show more value for being part of their IYP network.</p>
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